Hundreds of people have formed impressions of you through that little device(装置) on your desk. And they’ve never actually ____________ you. Everything they know about you ____________ through this device, sometimes from hundreds of miles away. ________ they feel they can know you ____________ from the sound of your voice. That’s how powerful the ____________ is.
Powerful, yes, but not always ____________. For years I dealt with my travel agent only by phone. Rani, my faceless agent whom I’d never met ________, got me rock-bottom prices on airfares, cars, and hotels. But her cold voice really ____________ me. I sometimes wished to ____________ another agent.
One morning, I had to ____________ an immediate flight home for a family emergency. I ran into Rani’s office ____________. The woman sitting at the desk, ____________ my madness, sympathetically jumped up. She gave me a ____________ smile, nodded while listening patiently, and then printed out the ____________ immediately. “What a wonderful lady!” I thought.
Rushing out ____________ I called out over my shoulder, “By the way, what’s your name?” “I’m Rani,” she said. I turned around and saw a ____________ woman with a big smile on her face waving to wish me a safe trip. I was ____________! Why had I thought she was cold? Rani was, well, so ________.
Sitting back in the car on the way to the airport, I figured it all out. Rani’s ____________---her warm smile, her nods, her ‘I’m here for you’ ____________---were all silent signals that didn’t travel through wires.
21.A. acceptedB. noticedC. heardD. met
22.A. cameB. movedC. ranD. developed
23.A. ThusB. YetC. ThenD. Indeed
24.A. ratherB. alsoC. justD. already
25.A. TelephoneB. voiceC. connectionD. impression26.A. directB. usefulC. easyD. accurate
27.A. in personB. by myselfC. in publicD. on purpose28.A. annoyedB. interestedC. discouragedD. confused29.A. promoteB. trainC. findD. know
30.A. arrangeB. postponeC. confirmD. book
31.A. for the first timeB. at any timeC. from time to timeD. in good time32.A. expectingB. seeingC. testingD. avoiding33.A. shyB. comfortingC. familiarD. forced
34.A. billB. formC. ticketD. list
35.A. hopefullyB. disappointedlyC. gratefullyD. regretfully36.A. carefulB. seriousC. nervousD. pleasant
37.A. amusedB. worriedC. helplessD. speechless38.A. calmB. niceC. proudD. clever
39.A. forgivenessB. eagernessC. friendlinessD. skillfulness40.A. explanationB. attitudeC. conceptD. Behavior